help_center
Operator guide
Get answers fast. For everything else, your account team is one message away.
Knowledge base
Step-by-step guides for learners, sponsors and admins.
Contact support
Chat with the team or open a ticket. We respond in under 4h.
Security & privacy
Read our policies, certifications and threat-model summaries.
Frequently asked
How is Yetinel cloud-portable?
Every UI screen talks to a typed DataAdapter contract. Implementations exist for a local mock and bring-your-own backends (AWS, GCP, Azure, self-hosted Postgres). Swap one file, ship anywhere.
Which course providers are supported?
Udemy, edX, Coursera, Google, CompTIA and EC-Council out of the box, via LTI launch and xAPI activity tracking.
How does sponsorship matching work?
Sponsors set criteria (level, role, region). The matching engine assigns anonymized learners against the criteria and tracks before/after skill lift.
Is my data secure?
MFA, RBAC, audit logs, SIEM hooks, and PCI-DSS tokenized payments. Roles live in a separate table; admin operations require server-verified privilege checks.